Organizing parts delivery in a timely manner to provide excellent customer service to our customers

Essential Duties and Responsibilities

  • Pull parts for all delivery orders including stock orders and store transfers
  • Assign deliveries to delivery drivers so that customers receive parts in the most efficient way as quickly as possible
  • Arrange for basic vehicle maintenance and notify store manager when more extensive repairs are needed
  • Use NAPA Delivery Tracking system, where available, to ensure that deliveries are being accomplished in the most accurate and efficient ways
  • Lead the delivery team for daily success, delegate tasks when it would increase efficiency and productivity
  • Assist in parts delivery when necessary
  • Speak with the manager or with customers to resolve issues and answer questions
  • Participate in training as provided
  • Be able to work a flexible schedule, including weekends and possibly holidays
  • Check in all freight received from interstore transfers and relay service
  • Communicate customer feedback or competitive activity
  • All other duties as assigned by the store manager

Physical Demands/Working Environment

  • Must be able to stand for long periods of time
  • Must be able to lift 50 pounds safely without assistance
  • Able to work in a fast-paced environment
  • Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull
  • Long periods of time spent working on a computer

Recommended Skills/Abilities

  • Ability to effectively lead and manage a team
  • Excellent verbal and written communication skills, active listening
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent time management skills and the ability to prioritize tasks and to delegate them when appropriate
  • Able to utilize critical problem-solving skills
  • Ability to act with integrity, professionalism, and confidentiality
  • Automotive parts knowledge is preferred


  • Must have a valid driver’s license for a minimum of two years, and have a clean driving record
  • Must be at least 18 years of age
  • High School diploma, GED or equivalent required

Behavioral Expectations

  • Commitment: Attendance, teamwork, completion of work assigned
  • Respect: Each other, our customers, our vendors, and company property
  • Flexibility: Adapting to needs of the store
  • Accountability: Willingness to share ideas, active listening skills, confidentiality
  • Professional: Appropriate attire, conduct and communication