Automotive Parts Inside Sales

To sell products and provide exceptional customer service and customer experience to all commercial and retail customers in a prompt and professional manner, selling them the right part the first time

Essential Duties and Responsibilities

  • Personally welcome customers as they walk into the store and promptly answer phones
  • Develop meaningful relationships with the customers to encourage trust and loyalty
  • Accurately perform cash and charge transactions, both purchases and returns, and close out individual cash drawer at shift end
  • Order items not in stock in the most efficient and cost-effective way
  • Follow up with customer orders and quotes in a timely fashion
  • Use of basic automotive knowledge to assist customers, both retail and wholesale
  • Learn to utilize electronic and printed catalogues, and NAPA computer systems
  • Stock and front shelves and assist in updating planograms, price labels and other tasks as assigned by the store manager
  • Participate in training and receive mentoring for professional growth to gain knowledge that will advance both you and the company
  • Improve sales skills to increase sales success rates
  • Maintain an organized and neat workstation, and assist in the maintenance of a clean and professional sales area to improve customer experience

Physical Demands/Working Environment

  • Must be able to stand for long periods of time
  • Must be able to lift 50 pounds safely without assistance
  • Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull
  • Long periods of time spent working on a computer

Recommended Skills/Abilities

  • Excellent verbal and written communication skills, active listening
  • Willingness to work in a team atmosphere
  • Ability to act with respect, integrity, professionalism, and confidentiality
  • Ability to prioritize tasks


  • Background in automotive or mechanics with willingness to learn
  • Ability to work with computers and other forms of technology
  • Retail or customer service experience is a plus

Behavioral Expectations

  • Commitment: Attendance, teamwork, completion of work assigned
  • Respect: Each other, our customers, our vendors, and company property
  • Flexibility: Adapting to needs of the store
  • Accountability: Willingness to share ideas, active listening skills, confidentiality
  • Professional: Appropriate attire, conduct and communication